We are dedicated to supplying high quality lamp for you, in order to make your shopping easy and happy, please read terms as below. Shipping 1. We offer worldwide free shipping by China Post Air Mail, average delivery time is from 15~30 days, for Russia/Brazil will be 25~45 days. In case of rush hour or national delay, will be longer than 60 days, please be kindly understand. 2. We highly recommend you to choose International Express including EMS/DHL/UPS if you want a faster delivery, we can get discount price from them, but the shipping fee will be charged. 3. If you didnt received the goods in 50 days ( 10% rate for Russia & Brazil), PLEASE, contact us to asking for a time extend, DO NOT open dispute for this reason because the delivery is totally out of sellers control, it should be Post offices duty, neither Dispute is not going to help you to get the goods faster. 4. The shipping is a big headache for both buyer & seller, a mutual understanding is highly needed. If you come from Russia or Brazil, we hope you can ask your Post Office to improve their service. Customer service 1. Please forgive we cant keep a 24hours online service because of time lag, if you have any questions, order inquiry, product size, color, shipment tracking etc. please leave us message, we will reply on 24h. 2. If you have quality problem of the goods, please contact us asap. We will try our best to solve your problem. Please dont leave any negative feedback before you gave us this opportunity. 3. Customer Satisfaction our prime concern, your support is our greatest encouragement. Return & Refund 1. Refund will be accept & release when the returned product is well received. 2. In case of product have unbearable defects, including dirty spot, damaging, please take photograph of it for approval, we will refund you according. Feedback: If you are satisfied with our products and service, please leave us 5 stars positive feedback. If you have any questions regarding your transaction, please contact us before leaving feedback or apply dispute Thanks for visiting US!